US contact operations
Connecting tomorrow's possibilities.
We run the contact operations behind US brands: inbound support, outbound campaigns, qualified pipeline and compliance-led verification, built on documented process and recorded QA.
How we stay clean
Compliance is the constraint we build around, not the box we tick last.
TCPA-aware calling
Consent capture and calling-window rules are built into the talk path, not left to agent judgement.
DNC scrubbing
Lists are scrubbed against do-not-call registries and your own suppression files before a campaign dials.
Recorded QA monitoring
Calls are recorded and reviewed against a written scorecard, with coaching scheduled against what the reviews find.
Documented scripts
Agents work from approved talk paths. Script changes are versioned and signed off before they reach the floor.
Full audit trail
Every contact leaves a retrievable record, so an audit is a retrieval exercise rather than an investigation.
HIPAA-conscious workflows
Healthcare campaigns run on minimum-necessary access with defined handling rules for protected information.
- Insurance
- Medicare
- Final Expense
- Healthcare & Billing
- Financial Services
- Retail & E-commerce
- Telecom
- Technology & SaaS
- Inbound Contact Centre
- Outbound Campaigns
- Customer Support Desk
- Lead Generation
- Sales & Verification
- Medical Billing Support
- B2B Outreach
- Digital Marketing
700+
Active professionals
Agents, team leads and QA staff across live campaigns.
24/5
Operational coverage
Desks staffed across US business hours and beyond.
1200+
Clients served
Campaigns delivered for brands across eight verticals.
4.99★
Average client rating
Measured across completed engagements.
2022
Operating since
Built from a single campaign into a multi-vertical operation.
Capabilities
Human expertise, connected to the right technology.
Eight services, run by named teams against a documented process. Take one, or take the whole desk.
Inbound Contact Centre
Trained agents answering your customers, following your process, on your brand.
ExploreOutbound Campaigns
Dialer-driven outbound teams for sales, follow-up and campaign outreach.
ExploreCustomer Support Desk
A dedicated support desk on your hours, with defined response standards.
ExploreLead Generation
Qualified pipeline built by agents trained on your qualification criteria.
ExploreSales & Verification
Compliance-led verification calling with documented scripts and a full audit trail.
ExploreMedical Billing Support
Back-office billing capacity handled by teams trained on healthcare workflows.
ExploreB2B Outreach
Outreach teams working named account lists into decision-maker conversations.
ExploreDigital Marketing
Demand generation that feeds the contact centre rather than running beside it.
Explore
Accountability
What we're measured on.
Agreed at Discover, reported throughout, and shown to you whether or not the numbers flatter us.
Contact rate
Reachable contacts per dialled record. The first number that tells you whether a list or a calling window is wrong.
Conversion
Qualified outcomes per contact, measured against the criteria agreed at Discover rather than a generic definition.
QA score
Recorded calls scored against a written rubric, sampled continuously rather than at month end.
Compliance adherence
Disclosure capture and script adherence per reviewed call. Non-negotiable, and reported whether or not it flatters us.
Speed to answer
How long a caller waits before a person picks up, tracked across the staffed window.
Quality-adjusted volume
Throughput counted only where the QA score clears threshold, so volume cannot be bought with sloppy calls.
Industries
Where we already know the script.
Eight verticals with their own objections, their own compliance load and their own idea of a good call.
- InsuranceCompliance-led contact operations for carriers, agencies and IMOs.
- MedicareTargeted, compliance-aware Medicare lead generation and live transfer.
- Final ExpenseQualified Final Expense prospects, handed over warm to your closers.
- Healthcare & BillingBack-office capacity for providers, billers and revenue cycle teams.
- Financial ServicesRegulated customer contact for lenders, brokers and fintech.
- Retail & E-commerceOrder, returns and customer support that scales with your season.
- TelecomAcquisition, retention and support for high-volume subscriber bases.
- Technology & SaaSPipeline generation and customer support for software businesses.
Estimate
What does the desk actually cost you?
Put your own numbers in. Nothing is sent anywhere, and nothing here is a quote. It is arithmetic you can check.
Agents you need covered.
10
Staffed hours, not headcount hours.
40 hrs
Fully loaded: wage, overhead, benefits, seat.
$28/hr
Adjust to any quote you are holding.
$15/hr
Assumes 52 staffed weeks a year and a like-for-like comparison of staffed hours. Defaults are US market estimates, not our rates. Change them to whatever your own figures are. This is an estimate, not a quote.
Estimated annual difference
$270,400
46% less than running it in-house
- Staffed hours a year
- 20,800
- In-house
- $582,400
- Outsourced
- $312,000
How we work
Five steps, every campaign, no exceptions.
The order matters. Most failed campaigns skipped step one and discovered it at step four.
Step 1
Discover
Before anyone dials, we agree the target, the qualification criteria and the metric the engagement will be judged on. Written down, so it cannot drift later.
Step 2
Build
We assemble the team, name the supervisor who owns it, and define the process and reporting cadence before the campaign exists rather than after it stalls.
Step 3
Train
Agents are trained on your product, objections and compliance requirements specifically, not onboarded generically and handed a script on day one.
Step 4
Launch
Launch runs with the supervisor on the floor and calls monitored from the first hour, so problems surface in days rather than at the end of the first month.
Step 5
Optimize
Recorded calls are reviewed against a scorecard, coaching is scheduled against what the reviews find, and script variants are tested rather than argued about.
How we operate
Six rules we do not trade against.
These are the ones that have actually cost us work. That is how you know they are real.
Performance over promises
Advancement is based on results, not tenure. The same standard applies to what we tell clients we can do.
People are the product
In this business the agent is the service. Training and retention are operational priorities, not HR overhead.
Compliance is not optional
We decline work that cannot be run compliantly. That has cost us campaigns, and it is still the rule.
Visible operations
Reporting is built to surface problems early rather than to look good in a monthly deck.
Build to scale
Structure comes before headcount. Adding people to an undefined process only makes the problem larger.
Honest positioning
No inflated numbers, no borrowed credentials, no client logos we have not earned.
Coverage
Staffed across every US time zone.
Your customers do not all call at the same hour, and a desk that only covers one coast is a desk that misses half of them.
Headquarters
30 N Gould St, Ste RSheridan, WY 82801- Pacific PT5am – 6pm
- Mountain MT6am – 7pm
- Central CT7am – 8pm
- Eastern ET8am – 9pm
- Local staffed window per zone. Extended and overnight coverage is available per campaign.
Next step
Let's talk outcomes.
Tell us what the campaign has to deliver. We will tell you honestly whether we are the right team for it.
Tell us the campaign, the volume and the standard you are held to.
We scope the team, the process and the reporting against it.
You get a straight answer on whether we are the right fit.